Medical Office Support at Hanger, Inc. Flagstaff, AZ 86001
With a mantra of Empowering Human Potential, Hanger, Inc.
is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.
Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.
Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.
With nearly 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.
Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
The Medical Office Support role provides customer service to patients, fellow employees and referral sources through the coordination and administration of the front office activities.
Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.
Ensure billing for all services provided is accurate, timely and fully documented.
Welcome people as they enter the clinic.
Communicate anticipated wait times and/or delays.
Check-in our patients (including verification of demographic and insurance information)Complete patient registration from walk-in patientsCollect all patient out of pocket responsibilities (i.
e.
, deductibles, copays, co-insurance, etc.
)Schedule next appointment for patients at check out, i.
e.
, cast and measure, delivery, follow up, or prosthetic care plan appointments.
Answer incoming calls Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)Assist RCM team as needed in obtaining missing/ additional information from patientsMaintain accurate and complete electronic healthcare records on our patients.
Required:
High school education or equivalent.
A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
Minimum good fit for the job, as determined by the Talent Bullseye assessment.
Hanger will administer the Talent Bullseye as part of the selection process.
Preferred:
Experience in a medical office.
Experience with EMR systems (NextGen).
Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
Ability to key 40 words per minute with accuracy preferred.
Exceptional patient service skills.
Active Listening skills.
High integrity.
Strong attention to detail with an emphasis on accuracy.
Proficiency with basic math and accounting skills.
Proficient computer skills including Windows based office programs (ex.
Word, Excel, PowerPoint), e-mail, etc.
)Ability to use office equipment such as:
fax machine, calculator, postage machine, copiers, etc.
Concise written communication and presentation skills.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
Employees working at least 20 hours per week are eligible for the following
Benefits:
Competitive PayHealth InsuranceDental InsuranceVision Insurance8 Paid Holidays per YearPaid Vacation Time OffPaid Sick Time Off8 hours of paid time to volunteer in your communityFloating HolidayLife InsuranceMedical Flex Spend AccountDependent Care Flex Spend AccountFree employee assistance program401(k)Full-time employees are also eligible for short-term and long-term disability insurance.
Estimated Salary: $20 to $28 per hour based on qualifications.
is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.
Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.
Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.
With nearly 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.
Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
The Medical Office Support role provides customer service to patients, fellow employees and referral sources through the coordination and administration of the front office activities.
Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.
Ensure billing for all services provided is accurate, timely and fully documented.
Welcome people as they enter the clinic.
Communicate anticipated wait times and/or delays.
Check-in our patients (including verification of demographic and insurance information)Complete patient registration from walk-in patientsCollect all patient out of pocket responsibilities (i.
e.
, deductibles, copays, co-insurance, etc.
)Schedule next appointment for patients at check out, i.
e.
, cast and measure, delivery, follow up, or prosthetic care plan appointments.
Answer incoming calls Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)Assist RCM team as needed in obtaining missing/ additional information from patientsMaintain accurate and complete electronic healthcare records on our patients.
Required:
High school education or equivalent.
A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
Minimum good fit for the job, as determined by the Talent Bullseye assessment.
Hanger will administer the Talent Bullseye as part of the selection process.
Preferred:
Experience in a medical office.
Experience with EMR systems (NextGen).
Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
Ability to key 40 words per minute with accuracy preferred.
Exceptional patient service skills.
Active Listening skills.
High integrity.
Strong attention to detail with an emphasis on accuracy.
Proficiency with basic math and accounting skills.
Proficient computer skills including Windows based office programs (ex.
Word, Excel, PowerPoint), e-mail, etc.
)Ability to use office equipment such as:
fax machine, calculator, postage machine, copiers, etc.
Concise written communication and presentation skills.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
Employees working at least 20 hours per week are eligible for the following
Benefits:
Competitive PayHealth InsuranceDental InsuranceVision Insurance8 Paid Holidays per YearPaid Vacation Time OffPaid Sick Time Off8 hours of paid time to volunteer in your communityFloating HolidayLife InsuranceMedical Flex Spend AccountDependent Care Flex Spend AccountFree employee assistance program401(k)Full-time employees are also eligible for short-term and long-term disability insurance.
Estimated Salary: $20 to $28 per hour based on qualifications.
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