Systems Support Specialist - Server and Storage Systems
The Systems Support Specialist assists with support and issue resolution related to server and storage technologies.
Assists with hardware and software life cycle, capacity planning, and performance tuning.
Collaborates with Systems Engineering team members on system design and configuration to meet customer needs based on establish standards and best practices.
Assists with testing and deploying new server and storage technologies at NAH.
Assists with cross function and cross team collaboration within IT.
Operations Collaborates on all hardware/software upgrades and patches.
Assists with identifying Generally Available and Limited Availability patches for systems software/firmware.
Participates in monthly, manual and as needed Operating System patching.
Participates in remediation of security vulnerabilities via deployment of patches.
Utilizes reporting tools including Active Directory, patch management software, PowerShell and other tools to collect data for systems management and formats into user understandable reports.
Coordinates Active Directory changes required to support other IT team efforts.
Provides first line assistance for issues escalated from other IT teams.
Provides day to day support for server and storage systems.
Monitors and manages systems incidents, changes, and repairs.
Participates in identifying enterprise problems and works with Systems team to drive resolution.
Actively participates in design sessions for new technologies and assists with identifying possible solutions as needed.
Compliance/Safety Awareness of IT security policies and guidelines, responsible for updates to security configuration changes on supported systems to promote compliance to include appropriate audit trail.
Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
Completes all company mandatory modules and required job specific training in the specified time frame.
Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
Completes training and maintains certification in relevant network infrastructure classes.
Education High School Diploma or GED - Required Associates degree or equivalent education/experience - Preferred Certification & Licensures Microsoft MCP - Preferred Experience In addition to supporting NAH's server and storage systems, you will be responsible for ensuring timely testing, validation, deployment, and remediation of patches to workstations and servers in the NAH environment.
This work will include coordinating remediating security vulnerabilities identified by IT Security, testing with Applications teams, and entering necessary change controls to complete work.
This work will focus primarily on Windows client and server operating systems, as well as accompanying software on these machines.
This work will include creating, testing, and deploying operating system images, and software deployment packages in cooperation with other teams.
3 years experience working with SCCM, MEM, Intune, Ivanti or similar patch deployment tools Preferred Experience with scripting and automation such as PowerShell, Batch, etc Preferred Minimum 3 years general IT experience Required Strong understanding of desktop or server hardware - Preferred Minimum 2 years systems engineering experience - Preferred Minimum 2 years of desktop support experience - Preferred Healthcare IT experience - Preferred Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care.
Computers and other electronic devices are utilized across the organization and throughout each department.
Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
Requisition ID:
2023-15901 Street:
1200 N, Beaver St.
Call Required:
Yes Full Name:
First Last:
GARY POOLE Email Address:
email protected Shift:
Days Recommended Skills Active Directory Group Automation Capacity Planning Computer Architectures Computer Security Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
Assists with hardware and software life cycle, capacity planning, and performance tuning.
Collaborates with Systems Engineering team members on system design and configuration to meet customer needs based on establish standards and best practices.
Assists with testing and deploying new server and storage technologies at NAH.
Assists with cross function and cross team collaboration within IT.
Operations Collaborates on all hardware/software upgrades and patches.
Assists with identifying Generally Available and Limited Availability patches for systems software/firmware.
Participates in monthly, manual and as needed Operating System patching.
Participates in remediation of security vulnerabilities via deployment of patches.
Utilizes reporting tools including Active Directory, patch management software, PowerShell and other tools to collect data for systems management and formats into user understandable reports.
Coordinates Active Directory changes required to support other IT team efforts.
Provides first line assistance for issues escalated from other IT teams.
Provides day to day support for server and storage systems.
Monitors and manages systems incidents, changes, and repairs.
Participates in identifying enterprise problems and works with Systems team to drive resolution.
Actively participates in design sessions for new technologies and assists with identifying possible solutions as needed.
Compliance/Safety Awareness of IT security policies and guidelines, responsible for updates to security configuration changes on supported systems to promote compliance to include appropriate audit trail.
Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
Completes all company mandatory modules and required job specific training in the specified time frame.
Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
Completes training and maintains certification in relevant network infrastructure classes.
Education High School Diploma or GED - Required Associates degree or equivalent education/experience - Preferred Certification & Licensures Microsoft MCP - Preferred Experience In addition to supporting NAH's server and storage systems, you will be responsible for ensuring timely testing, validation, deployment, and remediation of patches to workstations and servers in the NAH environment.
This work will include coordinating remediating security vulnerabilities identified by IT Security, testing with Applications teams, and entering necessary change controls to complete work.
This work will focus primarily on Windows client and server operating systems, as well as accompanying software on these machines.
This work will include creating, testing, and deploying operating system images, and software deployment packages in cooperation with other teams.
3 years experience working with SCCM, MEM, Intune, Ivanti or similar patch deployment tools Preferred Experience with scripting and automation such as PowerShell, Batch, etc Preferred Minimum 3 years general IT experience Required Strong understanding of desktop or server hardware - Preferred Minimum 2 years systems engineering experience - Preferred Minimum 2 years of desktop support experience - Preferred Healthcare IT experience - Preferred Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care.
Computers and other electronic devices are utilized across the organization and throughout each department.
Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
Requisition ID:
2023-15901 Street:
1200 N, Beaver St.
Call Required:
Yes Full Name:
First Last:
GARY POOLE Email Address:
email protected Shift:
Days Recommended Skills Active Directory Group Automation Capacity Planning Computer Architectures Computer Security Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
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