Full Time Branch Coordinator (M- F 8:00am-5:00pm)
Flagstaff, AZ Flagstaff, AZ Full-time Full-time $16 - $19 an hour $16 - $19 an hour 15 hours ago 15 hours ago 15 hours ago This role is responsible for supporting daily operations of the local branch office and delivering customer happiness through effective communication, problem solving, and efficient processes.
This role is not eligible for telecommuting.
ESSENTIAL DUTIES AND RESPONSIBILITIES Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
Review incoming faxed orders and determine action to be taken.
Collaborate with back-office qualification teams to facilitate timely processing of orders.
Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
Greets and supports walk in customers.
May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
Handle requests for audit and documentation purposes.
Collect payment and billing information as needed.
Order inventory or office supplies.
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES N/A Job Type:
Full-time Pay:
$16.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance Schedule:
Weekend availability Ability to commute/relocate:
Flagstaff, AZ 86001:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is not eligible for telecommuting.
ESSENTIAL DUTIES AND RESPONSIBILITIES Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
Review incoming faxed orders and determine action to be taken.
Collaborate with back-office qualification teams to facilitate timely processing of orders.
Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
Greets and supports walk in customers.
May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
Handle requests for audit and documentation purposes.
Collect payment and billing information as needed.
Order inventory or office supplies.
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES N/A Job Type:
Full-time Pay:
$16.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance Schedule:
Weekend availability Ability to commute/relocate:
Flagstaff, AZ 86001:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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